IMPORTANT: Although the option of sending to an address in Serbia officially still exists, it has not been applied in practice since the beginning of the year.

• The concessionaire has changed (Nea Egnatia Odos) and there has been a significant delay in sending, so they told us that they have postponed this service for some time. They did not specify until when.

The device is still free and you can pick it up at toll booths upon entering Greece.

• You will need your passport and driver’s license.
• The minimum initial amount you need to deposit into the account is 15€.
• It will take about 15-30 minutes to pick up the TAG.
• Pay attention to the working hours of these booths for picking up the TAG because they mostly work until 5 pm.

Where to pick up the TAG? The most common locations are Evzoni immediately after crossing the border, the booth is on the right side (09-17h on weekdays) and Malgara for the direction towards the Olympic region and Athens (also open on weekends). For a complete list of all 7 toll booths with detailed working hours, check HERE.

Can EgnatiaPass be topped up online?

• Yes. EgnatiaPass can be topped up online through the official MyEgnatiaPass internet platform or mobile application - myEgnatiaPass (available for Android and iOS).

Online top-up is available to registered users and allows you to check the balance and top up funds with a debit or credit card, without going to the toll booths.

Step by step online top-up:

1. Open the EgnatiaPass website and log in to the myEgnatiaPass internet application.
2. Within your account, see the current balance and transaction history.
3. Choose the Top Up / Account Recharge option.
4. Enter the amount you want to top up and pay with a debit or credit card through a secure online transaction.
5. After the payment, the balance should be updated, and it will be automatically used when passing through the electronic gates.

Therefore, topping up the Egnatia Pass account can be done online through the internet application myEgnatiaPass, anytime, even when you are already in Greece or before your trip, without the need to physically go to a toll booth or counter.

Contacts for support Nea Egnatia Odos - regarding the Greek TAG device

If you happen to have a problem or question regarding the TAG, you can contact them at: customercare@neodos.gr Phone: 2314 172750 Monday - Saturday - 08:00-20:00 Sunday - 10:00-18:00

Note from practical experiences of tourists

Recommendation from messages of other users is that, if you have a Greek TAG, the easiest way is to top up the balance in advance online — this eliminates the need to wait at the counter or top up at the toll booths.

Can I use one TAG for multiple vehicles?

It is possible to use the TAG device in multiple vehicles, you just need to enter the license plate number for each vehicle in the application. On the official company website it states the following: “There is no limit to the number of vehicles. All you need to do is enter the license plate numbers of the vehicles you have, during the registration process or whenever you want, and you will receive the corresponding number of electronic transponders – one for each vehicle.” So, you need to order a TAG for each new vehicle with which you plan to enter Greece.

• Official company instructions.

For the actual procedure, step by step instructions unfortunately we do not have because we have not had the opportunity to add another vehicle, so we do not have pictures for each step as in the text where it is instructed and activated. If you have any questions regarding the process of adding another vehicle to the account, here are the contact details of their support service:

• customercare@neodos.gr
• You just need to provide the customer code (Your code that you received) so that your request can be resolved from the next working day.

We would like to point out that the TAG is linked to you, your passport and the license plates you have entered in the application (one or more), and only you in that vehicle can use it.

For information on how to purchase, activate, and use the Serbian and Macedonian TAG, as well as the Open Balkan service, check by clicking HERE.

Have a safe journey and enjoy the drive to Greece.

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