The Greek EGNATIA PASS electronic toll payment device for Greek highways can be ordered completely free of charge from Serbia. The service is provided by “Egnatia Odos S.A.”, which sends the EGNATIA PASS device to an address in Serbia and covers the costs of shipping.

This device enables you to electronically pay toll fees when passing through toll plazas on all Greek highways, as well as the underwater tunnel to Lefkada and other tunnels and bridges in Greece that require a fee.

This means that you no longer have to pay tolls in cash or wait at toll plazas; instead, you can use the electronic lanes for passage. An additional convenience is that the device is identical to the Serbian one, so you can easily replace it with the Greek version. Furthermore, the EGNATIA PASS device is not widely used in Greece, so you can almost always pass through toll plazas without stopping.

When passing through toll plazas, the exact toll amount will be automatically deducted from your account. Indicators on the toll plaza signs will inform you whether you need to top up your account.

How to order the Greek EGNATIA PASS device:

If you speak Greek or English, you can easily and quickly order the EGNATIA PASS device over the phone at: +30 2310 470 100.

You can place an order online, which is very simple.

Step-by-step guide on how to fill out the Egnatia Pass application form

The form has recently been updated and simplified, making it even easier to complete.

Step 1

Visit the official company website here: https://egnatia.eu/en/online-services/egnatia-pass/, select English at the top right corner, then click on the icon that says “New Customer Application”. It is not necessary to create an account.
A page will open where you need to enter your personal information into the fields.
IMPORTANT:
- Use Latin letters without diacritics (e.g.\, for the surname Jovanović\, write Jovanovic). The system will not accept otherwise.
- Select “Private” in the first field if you are a private individual.
Page 1: Customer Information
Fields:
Country: select from the list — SERBIA
Customer Type: select from the list — Private (for individuals)
Surname / Company Name: enter your surname (without diacritics)
Name: enter your first name (without diacritics)
Patronym: enter your father’s name (without diacritics)
Tax Identification Number (TIN): enter your personal ID number or passport number, without spaces or special characters
ID Number or Passport Number: enter your passport or ID card number, without spaces or special characters
Click the Next button.

Step 2

On the next page, enter your address and contact details.
Note: It is important here that you enter the phone number without the plus sign (+) before 381.
Page 2: Contact Details
Fields:
Email Address: enter a valid email address
Confirm Email Address: re-enter the same email address for confirmation
Mobile Phone Number: enter your mobile phone number in international format, e.g., +381641234567
Address: enter your street and house number for residence or delivery
Postcode: enter the postal code of your residence or delivery location
City: enter the name of your city or town
Country: this is automatically set in a beginning and cannot be changed
Click the Next button.

Step 3

On the next page, you can choose the delivery method — whether the device will be sent to your home address or if you prefer to pick it up at one of the toll stations (you can choose which one):
Page 3: Delivery Method
Options:
Courier (Delivery by courier service)
If you select this option, the device will be sent to the address you entered previously. Please make sure the address is correct.
In short, if you want your TAG to arrive at your home address, choose the Courier option.
Pick-up location (Personal pick-up at a toll station)
If you select this option, choose one of the available toll stations:
for example: Malgara, Promachonas, Evzoni, Analipsi, Asprovalta, etc.
Choose the station that is most convenient for you to pick up the device.
Click the Next button.

Step 4

On this page, you enter your vehicle details.
Page 4: Vehicle Details
Fields:
License Plate (vehicle registration number): enter your license plate without spaces and without diacritics on letters (only capital letters and numbers), e.g., NS123AB.
Vehicle Category: select your vehicle category:
Category 1: Motorcycles, tricycles
Category 2: Passenger cars (most common choice)
Category 3: Vans, light commercial vehicles
Category 4: Heavy vehicles, buses
Vehicle Type: select the vehicle type, e.g., Passenger Car
Fuel Type: select fuel type: Petrol, Diesel, Hybrid, Electric
Vehicle Make: enter the vehicle manufacturer, e.g., Toyota, Opel, Ford
Vehicle Model: enter the vehicle model, e.g., Corolla, Astra, Fiesta
Vehicle Color: enter the color of the vehicle, e.g., White, Black, Blue
Click the Next button.

Step 5

Page 5: Subscription Program
On this page, you will find options for discounts which apply to drivers who frequently use the highway. For up to 5 passages, no discount applies, so for tourists this page does not offer options and you can skip it.
For professional drivers and transporters, who are likely familiar with this option, the Smart program should be selected.
Tourists, again, do not select any option here.
Click the Next or Submit button.

Step 6

Page 6: Review & Submit
Review all the information you have entered:
Personal details (name, surname, ID, passport)
Contact information and address
Selected method of TAG device delivery
Vehicle details
Selected subscription program
If everything is correct, click the Submit button to send your application.

Final step – verification

After submitting the form by clicking Submit, you will receive an email with a verification link. Click the link within 24 hours to confirm your registration.
Previously, it was necessary to sign and scan the contract sent by email and send it back to the company. The good news is that this step has now been eliminated, and the process is completed simply by submitting the form and clicking Submit.

Thus, by digitally filling out the form and accepting the terms of use on the portal, a valid contract is established between the user and Egnatia Odos.
There is no need to print, sign, and send back a paper contract to the company.
Legally, accepting the terms by clicking (electronic consent) has full contractual force in accordance with the applicable laws on electronic transactions in Greece and the EU.
Customs duties are not charged, and the company covers the shipping costs, including our courier service.

When the EGNATIA PASS device arrives, it needs to be activated, which is done as follows:

When you receive the device, you will also receive a contract where you can find your Customer ID and Tax (VAT) Number. You open the website https://myegnatiapass.gr/WebRequest to register and enter these details from the contract, and below, simply tick the option that says “copy mail address”.

After that, you will receive an email to confirm your registration (“approve registration”). On the next page, select “Standard with admin privilege” in order to register your credit (or debit) card, and once again, approve it.

After that, you will receive another email where you need to confirm that you agree to the terms and click on the famous “I have read and accepted the terms…” and of course, click on Submit.

Then, you will be redirected to a page where you set your username and password for the website, and that’s it. You can now continue using the website with your username and password, set up your cards, choose the amount you want to deposit… The minimum initial amount that needs to be transferred is €15.

It may seem complicated when described in text, but it is actually very simple and quick. Just follow each step, and everything will be clear to you without our explanation. If it’s easier for you, you can do all of this on your desktop, but for easier use, updates, and monitoring of your card balance, it is best to install the application. Simply log in with the username and password you created during registration.

The application is called myEgnatiaPass and is available for Android and iOS devices.

It is possible to use the TAG device in several vehicles, it is only necessary to enter the registration number in the application for each vehicle.
The following is stated on the company’s official website:
“There is no limit to the number of vehicles. All you have to do is enter the registration numbers of the vehicles you have, during the registration process or whenever you want, and you will receive the corresponding number of electronic transponders – one for each vehicle.”

Llink to frequently asked questions on their site: https://egnatia.eu/en/online-services/egnatia-pass/
Unfortunately, we do not have step-by-step instructions for the procedure itself, because we did not have the opportunity to add another vehicle, so we do not have pictures for each step as in the text where it is ordered and activated.

​If you have any questions regarding the process of adding another vehicle to your account, here are the contact details for their support service:
customercare@egnatia.gr  You just have to provide the customer code (Your code that you received), so that your request can be resolved from the next working day.

We would like to mention that TAG is related to you, i.e. Your passport and license plates that you specified in the application (one or more) and that only you in that vehicle can use it.

Personal collection of Greek TAG at the toll booth

However, there is always some snag to prevent everything from being too easy and functioning perfectly. Since the season is in full swing, there is a possibility that the ordered TAG may be delayed, and if your departure time is approaching, you can cancel the request on the website and collect the TAG in person at one of the toll booths.
Namely, you can collect the TAG at the first toll booth after Evzoni, in the booth on the right side. You will need your passport and driver’s license. Collecting the TAG will take about 15-30 minutes.
Pay attention to the working hours of these TAG collection booths as they mostly operate until 17:00.
Here are the toll booths where you can personally collect the TAG:

  • Evzoni toll booth immediately after the Evzoni border crossing - from Monday to Friday from 9:00 to 17:00
  • Promachonas toll booth after the border crossing - from Monday to Friday from 9:00 to 17:00
  • Malgara - from Monday to Saturday from 8:00 to 20:00, Sundays from 10:00 to 18:00
  • Thermi central office - from Monday to Friday from 09:00 to 17:00
  • Thessaloniki toll booth on the way to Igoumenitsa - Monday to Friday from 8:00 to 20:00 and Sundays from 10:00 to 18:00
  • Analipsi toll booth towards Igoumenitsa - from Monday to Friday from 09:00 to 17:00
  • Pamvotida - from Monday to Friday from 9:00 to 17:00
  • Alexandroupoli exit 41 - from Monday to Friday from 9:00 to 17:00

Ordering the TAG during your stay in Greece

If you do not collect the card in person at the toll booth, there is another option, which is to order it during your vacation and have it on your return to Serbia. Cards in Greece arrive slightly faster, within 3-4 days. More about that, we wrote in the article Tag for travel through Greece and North Macedonia.
You can enter your accommodation address as the delivery address, and a Greek phone number if you have a Greek card or your Serbian number on which you have Viber, and in that case, the courier will contact you via Viber. Of course, if all this is complicated for you, ask the owners if you can enter their phone number. All options work fine :)
Greek couriers call before delivering the shipment to verify your whereabouts at that moment, so there is an option for them to deliver the shipment to a different address. This means that you don’t have to be at the address you provided when the courier makes the delivery. If you are ordering the TAG during your stay in Greece, there is no need to print, sign, scan, and send the contract by email. The courier will provide you with a contract that you sign on the spot, and the courier will return them to the company Egnatia Pass.
Have a safe trip and enjoy your drive to Greece.

For instructions on how to purchase, activate, and use the Serbian and Macedonian TAG, as well as the Open Balkan service, click HERE.

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