The Greek EGNATIA PASS electronic toll payment device for Greek highways can be ordered completely free of charge from Serbia. The service is provided by “Egnatia Odos S.A.”, which sends the EGNATIA PASS device to an address in Serbia and covers the costs of shipping.

This device enables you to electronically pay toll fees when passing through toll plazas on all Greek highways, as well as the underwater tunnel to Lefkada and other tunnels and bridges in Greece that require a fee.

This means that you no longer have to pay tolls in cash or wait at toll plazas; instead, you can use the electronic lanes for passage. An additional convenience is that the device is identical to the Serbian one, so you can easily replace it with the Greek version. Furthermore, the EGNATIA PASS device is not widely used in Greece, so you can almost always pass through toll plazas without stopping.

When passing through toll plazas, the exact toll amount will be automatically deducted from your account. Indicators on the toll plaza signs will inform you whether you need to top up your account.

How to order the Greek EGNATIA PASS device:

If you speak Greek or English, you can easily and quickly order the EGNATIA PASS device over the phone at: +30 2310 470 100.

You can also place an order online, which is also simple. Visit the official company website here https://egnatia.eu/en/online-services/egnatia-pass/, choose English in the top right corner, and then click on the icon that says “New Customer Application”. It is not necessary to create an account.

A page will open where you need to enter your details in the fields (see the image above for guidance). Here, it is important to select “Private” in the first field if you are an individual, and in the “VAT” field, enter your passport or ID card number, and select “Foreign Tax Authority” as the Tax Authority.

On the next page, enter your address and contact information. It is important to enter your phone number without the plus sign in front of 381, and choose “Foreign Prefecture” as the Prefecture. On the following page, you have the option to enter any important information for the courier service, but this field is not mandatory.

On the next page, select the “Primary” option and below, under the designation for one vehicle, choose “Cat. 2” and enter your license plate number, and that’s it.

Soon, you will receive an email confirming that your request has been received, and they will inform you that there is an option to pay a certain tax that the Republic of Serbia may require, and you need to confirm your agreement with that (in practice, until now, there has been no tax that applicants have paid). When you confirm, you will receive a contract that needs to be signed, scanned, and sent, and within 7-10 days, the Greek EGNATIA PASS device should arrive at your home address. There is no customs fee, and they cover the shipping costs for our courier service.

When the EGNATIA PASS device arrives, it needs to be activated, which is done as follows:

When you receive the device, you will also receive a contract where you can find your Customer ID and Tax (VAT) Number. You open the website https://myegnatiapass.gr/WebRequest to register and enter these details from the contract, and below, simply tick the option that says “copy mail address”.

After that, you will receive an email to confirm your registration (“approve registration”). On the next page, select “Standard with admin privilege” in order to register your credit (or debit) card, and once again, approve it.

After that, you will receive another email where you need to confirm that you agree to the terms and click on the famous “I have read and accepted the terms…” and of course, click on Submit.

Then, you will be redirected to a page where you set your username and password for the website, and that’s it. You can now continue using the website with your username and password, set up your cards, choose the amount you want to deposit… The minimum initial amount that needs to be transferred is €15.

It may seem complicated when described in text, but it is actually very simple and quick. Just follow each step, and everything will be clear to you without our explanation. If it’s easier for you, you can do all of this on your desktop, but for easier use, updates, and monitoring of your card balance, it is best to install the application. Simply log in with the username and password you created during registration.

The application is called myEgnatiaPass and is available for Android and iOS devices.

It is possible to use the TAG device in several vehicles, it is only necessary to enter the registration number in the application for each vehicle.
The following is stated on the company’s official website:
“There is no limit to the number of vehicles. All you have to do is enter the registration numbers of the vehicles you have, during the registration process or whenever you want, and you will receive the corresponding number of electronic transponders – one for each vehicle.”

Llink to frequently asked questions on their site: https://egnatia.eu/en/online-services/egnatia-pass/
Unfortunately, we do not have step-by-step instructions for the procedure itself, because we did not have the opportunity to add another vehicle, so we do not have pictures for each step as in the text where it is ordered and activated.

​If you have any questions regarding the process of adding another vehicle to your account, here are the contact details for their support service:
customercare@egnatia.gr  You just have to provide the customer code (Your code that you received), so that your request can be resolved from the next working day.

We would like to mention that TAG is related to you, i.e. Your passport and license plates that you specified in the application (one or more) and that only you in that vehicle can use it.

Personal collection of Greek TAG at the toll booth

However, there is always some snag to prevent everything from being too easy and functioning perfectly. Since the season is in full swing, there is a possibility that the ordered TAG may be delayed, and if your departure time is approaching, you can cancel the request on the website and collect the TAG in person at one of the toll booths.
Namely, you can collect the TAG at the first toll booth after Evzoni, in the booth on the right side. You will need your passport and driver’s license. Collecting the TAG will take about 15-30 minutes.
Pay attention to the working hours of these TAG collection booths as they mostly operate until 17:00.
Here are the toll booths where you can personally collect the TAG:

  • Evzoni toll booth immediately after the Evzoni border crossing - from Monday to Friday from 9:00 to 17:00
  • Promachonas toll booth after the border crossing - from Monday to Friday from 9:00 to 17:00
  • Malgara - from Monday to Saturday from 8:00 to 20:00, Sundays from 10:00 to 18:00
  • Thermi central office - from Monday to Friday from 09:00 to 17:00
  • Thessaloniki toll booth on the way to Igoumenitsa - Monday to Friday from 8:00 to 20:00 and Sundays from 10:00 to 18:00
  • Analipsi toll booth towards Igoumenitsa - from Monday to Friday from 09:00 to 17:00
  • Pamvotida - from Monday to Friday from 9:00 to 17:00
  • Alexandroupoli exit 41 - from Monday to Friday from 9:00 to 17:00

Ordering the TAG during your stay in Greece

If you do not collect the card in person at the toll booth, there is another option, which is to order it during your vacation and have it on your return to Serbia. Cards in Greece arrive slightly faster, within 3-4 days. More about that, we wrote in the article Tag for travel through Greece and North Macedonia.
You can enter your accommodation address as the delivery address, and a Greek phone number if you have a Greek card or your Serbian number on which you have Viber, and in that case, the courier will contact you via Viber. Of course, if all this is complicated for you, ask the owners if you can enter their phone number. All options work fine :)
Greek couriers call before delivering the shipment to verify your whereabouts at that moment, so there is an option for them to deliver the shipment to a different address. This means that you don’t have to be at the address you provided when the courier makes the delivery. If you are ordering the TAG during your stay in Greece, there is no need to print, sign, scan, and send the contract by email. The courier will provide you with a contract that you sign on the spot, and the courier will return them to the company Egnatia Pass.
Have a safe trip and enjoy your drive to Greece.

For instructions on how to purchase, activate, and use the Serbian and Macedonian TAG, as well as the Open Balkan service, click HERE.

Our website nikana.gr is the leading source of information about Greece in Serbia and beyond.
Follow us on our social media and stay up to date with everything you need to know about Greece! Facebook: Nikana.gr
Instagram: @nikana.gr
Tiktok: nikana.gr
Facebook group: Live from Greece
Write to us at our email: nikana@nikana.gr
We offer over 2,500 accommodations. Choose the right one for you and your family HERE.