FAQ - Frequently Asked Questions

Why choose to vacation in Greece through Nikana.gr?

The Nikana.gr platform offers a unique way to book accommodation in Greece with direct contact with owners, without any commission. With over 2500 properties, we provide a wide selection of accommodations at the official prices set by the owners, offering diverse options for every budget, taste, and need.

What destinations does Nikana.gr offer?

We specialize in Greece, with popular destinations such as Sithonia, Thassos, Lefkada, Kassandra, Athos, Preveza to Parga, Thessaloniki region, Kavala, and Kefalonia. You can view the list of all accommodations we offer here.

What are the working hours of the Nikana.gr agency?

We are open daily from 9 AM to 10 PM, except on Sundays.

How can I book accommodation in Greece through the Nikana.gr platform?

To book accommodation in Greece through the Nikana.gr platform, you need to send a Booking Request for the accommodation you have selected. Here's how it works step by step:

  1. Choose accommodation on our website,
  2. Enter the dates and the number of people,
  3. Select the offered accommodation unit, and
  4. Click the "Book" button.

The first way is to select the accommodation you like from our offer, choose the dates that interest you, and fill out the booking form directly on the website. We will contact you as soon as possible to confirm the availability of the accommodation for your requested dates and send you further instructions.

The second way is to send an email to nikana@nikana.gr, explaining the type of accommodation you are looking for and whether you have any specific requirements for Greece (beachfront apartments, family-friendly vacations, etc.). We will then help you narrow down the options, send recommendations for accommodations that meet your criteria and offer the best value for money. Our agents are available to assist you, so don't hesitate to ask any questions you may have.

Is it possible to book accommodation over the phone?

Booking accommodation over the phone is not available for security reasons. All agreements need to be documented in writing to ensure safety and clarity in case of unforeseen circumstances. A written agreement is in your best interest, as it provides security and a written record of all agreed-upon booking details.

Is it possible to book accommodation through social media?

Unfortunately, no. Bookings are arranged exclusively via email for clarity and security reasons. Our agents are available seven days a week, and we are known for responding to emails quickly!

How can I check if the accommodation is available for the dates I am interested in?

To check the availability of accommodation on nikana.gr, select the accommodation on the website, enter the dates and the number of people. The system will show you if the accommodation is available. During the peak season, when availability changes quickly, it is recommended to fill out a Booking Request so that our team can verify and confirm the availability of the accommodation.

How long does the booking process take, and how long does it take to receive confirmation that the accommodation is available?

The booking process through the Nikana.gr platform is quick and efficient. Once we receive your inquiry, either through the website or email, our staff immediately contacts the accommodation owner to confirm availability for the desired dates. We usually respond to your inquiry promptly. In rare cases, if we are unable to reach the owner immediately, you can expect a response within a few hours, and no later than 24 hours.

When and how is the accommodation paid for, including the deposit?

  • Deposit Payment

    After selecting your desired accommodation, the first step is paying the deposit. The deposit usually amounts to 20% to 30% of the total price of the accommodation. This deposit is paid directly to the accommodation owner, and we will send you detailed instructions and tips for making the payment easily and quickly.

  • Payment Methods

    You can pay the deposit in several ways – via a foreign currency bank account, through online apps like Wise, Paysend, and similar services, via Western Union at any post office, or, for some accommodations, via PayPal. This gives you the flexibility to make the payment from a post office, bank, or online, in either dinars or euros.

  • Remaining Balance Payment

    The remaining balance for the accommodation is paid directly to the owner upon your arrival at the accommodation.

It is important to note that the deposit payment policy mentioned applies to most accommodations in our offer, but there are some accommodations with policies that differ from the above. Information about the policy for each individual accommodation can be found on our website in the Prices and Reservations section.

Until when must the deposit be paid?

The deadline for paying the deposit is 2 business days from the date of booking.

Is it possible to book accommodation in Greece without paying a deposit?

Booking accommodation in Greece without paying a deposit is not possible. The deposit plays a key role in the booking process for several reasons.

  • Security for the owner

    By paying the deposit, you as a guest confirm your commitment and intention to use the reserved accommodation. This provides the owner with assurance that the accommodation will not remain unused, especially during the tourist season when demand is high.

  • Security for the guest

    On the other hand, the deposit also protects you as a guest. Once the accommodation owner receives your deposit, they are obligated to hold your reserved spot. This means you can be confident that the promised accommodation will be available when you arrive.

Does booking through this website cost anything?

Booking accommodation through our website is free for you.

  • Free service for users

    Booking accommodation through our website does not involve any additional costs for you as a user. This means you do not pay any commission or additional fees to the website for booking.

  • Prices directly from the owners

    The accommodation prices displayed on the website are the official prices set by the property owners. These prices are identical to those you would get if you contacted the owner directly.

  • Price updates by owners

    The property owners are responsible for updating their prices on the website. We have agreements with the owners to sell accommodation at official prices.

  • Website financing

    Although the service is free for users, the website generates income from the accommodation owners. Owners pay the agency to have their accommodation included in the offer. This model allows the website to operate without charging users for its services.

  • No hidden costs

    The price you see on the website is the price you ultimately pay.

This model allows users to find and book accommodation without additional costs, while the website generates revenue from property owners, which is a common practice in online tourism business.

Until when can I cancel my booking, and will the deposit be refunded in that case?

The cancellation policy varies from one accommodation to another, but most owners fully refund the deposit if you cancel at least 3 weeks before the start of your vacation. If you cancel less than 3 weeks in advance, the deposit is non-refundable.

On our website, you can read the specific cancellation policy for each accommodation for added security, as the policy for some accommodations may differ from the mentioned rule.

Is booking through the Nikana.gr platform secure?

Yes, booking accommodation through the Nikana.gr platform is completely secure. Here are the key reasons why you can trust our service:

  • Registered agency

    The Nikana.gr platform is owned by the travel agency Nikana Travel.

  • Years of experience

    With over 17 years of experience in the travel industry, we have built a reputation as a reliable and professional agency. Our experience reflects our commitment to quality and reliable service.

  • Positive client reviews

    Our reputation is further reinforced by numerous positive reviews from our clients. You can find them on our website, various forums, and Google. The satisfaction of our clients drives and motivates us.

  • Repeat visitors

    A large number of our clients return regularly, demonstrating their trust in us. Our goal is to provide each client with a service that exceeds their expectations, ensuring they become part of our loyal base of satisfied travelers.

  • Focus on security

    The safety of our clients is our top priority. We are dedicated to offering verified accommodation options and ensuring that every aspect of your booking and stay is completely secure.

How can I be sure I won't be scammed?

To ensure you won't be scammed when booking accommodation through the Nikana.gr platform, there are several key measures we take:

  • Personal inspection of accommodations

    We personally visit all apartments and accommodations listed on our platform. This step ensures that we verify the quality and safety of the accommodations we offer. Additionally, this approach guarantees that the information you see on our platform is accurate and reliable.

  • SWIFT payment confirmation

    When you pay a deposit for accommodation, your bank provides you with a SWIFT confirmation. A SWIFT confirmation is an internationally recognized document that serves as proof that you have sent money to a specific name in Greece. Having this document ensures transaction transparency and acts as your protection in case of any disputes.

What if I arrive at the accommodation in Greece and the owner hasn't reserved my spot?

Yes, booking accommodation through the Nikana.gr platform is completely secure. Here are the key reasons why you can trust our service:

  • Minimal probability of error

    Thanks to the advanced software system we use, the chances of such an error occurring are very low. This system helps track and confirm all reservations, ensuring accuracy and efficiency in the booking process.

  • Our support in case of an error

    If an error occurs on the owner's part, they are obliged to find an appropriate solution. In such a situation, you should contact our agency immediately. Our team will intervene as quickly as possible to ensure you are not inconvenienced.

Your satisfaction and safety are our priorities. We are always available to provide support and assistance to ensure your stay is pleasant and free of unexpected issues.