GENERAL TERMS

1. Introductory Note

1.1. The Nikana.gr platform is an online platform registered in Greece, specialized in presenting accommodation capacities for tourists traveling to Greece.

1.2. The Nikana.gr platform is owned by the travel agency Nikana Travel, based in Potos on the island of Thassos. The agency's operations are authorized by the National Tourism Association of Greece, which issued license number ΜΗ.Τ.Ε. 01.55.Ε60.00.00059.01. Nikana Travel operates solely from its headquarters in Greece and does not recognize any other offices or locations outside this address.

1.3. By using the information, photos, and services available on the Nikana.gr platform, the User confirms their agreement with these General Terms and Conditions.

1.4. By booking one or more accommodation units through the Nikana.gr platform, the User enters into a direct contractual relationship with the accommodation owner or their authorized representative (hereinafter: Service Provider). The User thus confirms their acceptance of these General Terms. These terms form the basis for resolving any disputes between the User and the Nikana.gr platform. Users are advised to carefully read the General Terms before making an advance payment.

Definitions of Terms:

Nikana.gr Platform: Refers to the website available at nikana.gr, which serves as an online platform for presenting accommodation capacities, enabling search, comparison, and booking of accommodations. The platform includes all functionalities and content available to Users at this address.
Service Provider: A natural or legal person offering accommodation units advertised on the platform.
Platform User: Any person who uses the platform to search for or book accommodation.
Guest: A Platform User who has confirmed their accommodation booking.
Accommodation Unit: Represents, for example, a room, apartment, or studio, located within an accommodation facility, such as a hotel, villa, or house with apartments...

2. Accommodation Categories of Service Providers

2.1. Accommodation Advertising

On the Nikana.gr platform, Service Providers advertise private, hotel, and camp accommodations.

2.2. Types of Accommodation Units and Abbreviations on the Platform

Apartment - a self-contained accommodation unit that includes at least two rooms, one of which is a bedroom. It has a private kitchen or kitchenette and at least one bathroom. The facility may have one or more apartments, studios, or rooms. In a separate part of the facility, the owners or their family may live.

Studio - an accommodation unit where the sleeping area, living room, dining area (if available), and kitchenette are combined into one room. Alternatively, the sleeping area may be separated on a gallery or in a separate room without doors. The studio has its own bathroom. The facility may have one or more apartments, studios, or rooms. Owners or their family may live in a separate part of the facility.

Room - an accommodation unit that provides sleeping space, usually with its own bathroom. In some cases, the bathroom is shared with other rooms. A shared kitchen may be available at an additional charge. Most rooms do not allow cooking but often offer breakfast, half-board, or full-board options. The facility may also contain other types of units, while owners usually live in a separate part.

House - a whole house that includes one or more rooms, a kitchen, and at least one bathroom. The facility usually does not host other Guests or owners, but sometimes owners or other Guests may share the yard.

Maisonette - an accommodation unit on two or more levels, with internal stairs connecting the levels. The maisonette has at least two rooms, one on each level. It may have doors on the upper level, but this is not mandatory. The facility may have other units, while the owners live in a separate part.

Duplex Apartment (or two-room apartment) - an apartment with at least two separate bedrooms, often with a kitchen or kitchenette and at least one bathroom. Other accommodation units may exist in the facility, while owners live in a separate part.

Junior Suite - an accommodation unit that usually contains one space partially divided into a living and sleeping area. It may have a smaller living room connected to the bedroom. The Junior Suite is larger than a standard hotel room but smaller than a Suite. It may have a kitchenette in apartments, while hotels generally do not.

Suite - an accommodation unit consisting of at least two separate rooms – a bedroom and a living room. It may include additional rooms like a study, dining room, or extra bathroom. The suite may have a kitchen or kitchenette in apartments, while hotels usually do not.

Semi-based (or semi-basement) - an accommodation unit located below the yard level, often a few steps down. It may have smaller windows, but some rooms may have no windows.

2.3. Sea View

A Sea View refers to a view of the sea from the accommodation unit. Service Providers use several categories of sea view:

Direct Sea View: An uninterrupted view of the sea.
Side Sea View: A side view, often partial.
Partial Sea View: A limited view due to obstacles like trees or buildings.
Sea and Garden View: A combined view of the garden and the sea.
Mountain and Sea View: A combined view of the mountain and the sea.

Note: Terms like "Mountain View," "City View," or "Garden View" are often used for marketing purposes and do not necessarily imply a sea view. We recommend Users to review photos or request additional information about the sea view if it is an important criterion. Sea view terms may vary depending on the Service Provider's interpretation.

2.4. Numbers in Parentheses

Numbers in parentheses, for example (3+1), may indicate:

The number of adults plus the number of children that can be accommodated in the accommodation unit (capacity of the unit).
The number of standard beds in the unit plus the number of extra beds that can be added upon request or need.

For precise information on the meaning of these markings for a specific accommodation unit, the User can contact platform employees via email at nikana@nikana.gr.

2.5. Extra Beds

Extra beds are usually beds that are added to the room or pulled out as drawers when needed. These may include:

Rollaway beds with thin or standard mattresses.
Drawer beds with thin or standard mattresses.

These beds may be narrower and shorter than standard beds, so it is important before booking to:

Look at photos or ask for details on dimensions, especially if the beds are used by tall people or adults.
Confirm with platform employees about any additional charges for the extra bed.

Terms like "sofa" or "couch" are often used for pull-out beds that can accommodate up to two people. However, they are not as comfortable as standard beds. The guest should decide if such beds are suitable for sleeping.

2.6. Capacity for Children and Babies

In certain accommodation units, it is possible to accommodate one or more children up to 12 years old beyond the advertised capacity. For this option, it is important to:

Pre-register children and babies when booking.
Confirm that the accommodation unit can accommodate additional people and whether there are any special charges.

Some owners provide cribs for babies, but:

It is necessary to book this service in advance and get information on additional costs.
Check if the crib comes with a mattress and whether it fits the child.

If the Guest has their own crib, they should check if the accommodation unit has enough space for its use.

2.7. Kitchen and Equipment

The kitchen in the accommodation unit may be:

Standard kitchen: Includes a refrigerator, sink, and at least one cooking stove.
Kitchenette: At least a refrigerator and sink, with an option for food preparation or reheating (stove, hotplate, or microwave oven).

Note: Kitchens may not have hot water.

2.8. Photos of Accommodation Units

Not all accommodation units and rooms have photos on the portal. The photos are given as examples of the units' appearance, but:

The design and furniture may vary between different units.
If the Platform User wants to know exactly how the accommodation unit looks, they can request additional photos from platform employees via email at nikana@nikana.gr.

However, the Platform cannot guarantee the availability of all photos.

3. Types of Reservations

BB/ND (Bed and Breakfast): Overnight with breakfast, without additional meals.
HB/PP (Half Board): Half board, usually includes breakfast and dinner (or lunch).
FB/PA (Full Board): Full board, includes breakfast, lunch, and dinner.
AI/ALL (All Inclusive): Includes all meals, drinks, and, depending on the hotel, additional amenities like sports facilities or wellness services.

4. Role and Functions of the Platform

4.1. Basic Functions of the Platform

4.1.1. The Nikana.gr platform allows Service Providers to present their accommodation units while providing Users the ability to search, compare, and book them.

4.1.2. The platform also includes a virtual guide based on personal experiences of employees, offering information about destinations such as Thassos, Halkidiki, and other regions in Greece. This guide is available for informing Users.

4.2. Role of the Nikana.gr Platform and Social Networks

4.2.1. The Nikana.gr platform and official social media accounts provide Service Providers the ability to present their accommodation capacities. Users can use the platform to search, compare, and book accommodation units.

4.2.2. When a User books an accommodation unit through the Nikana.gr platform and becomes a Guest, the service agreement is concluded directly between the Guest and the Service Provider. The platform does not participate in this agreement and is not responsible for the service execution.

4.2.3. The platform and social networks act as digital channels for the exchange of information between the Service Provider and the User. Nikana.gr provides the technical infrastructure enabling this exchange but is not responsible for the accuracy or completeness of the information provided by Service Providers.

4.2.4. The Nikana.gr platform and official social networks do not offer, sell, or provide services on behalf of Nikana.gr. All content, including information about accommodation units, reservation terms, and prices, is created by Service Providers and provided as a notice to Users.

4.2.5. Nikana.gr earns revenue from Service Providers who pay to highlight their accommodation capacities on the platform or agree to a commission for bookings. This business model allows Users to use the platform and social networks free of charge.

4.2.6. The Nikana.gr platform is not responsible if the booked accommodation is unavailable due to outdated information from the Service Provider. It is also not responsible for interruptions or failure to deliver information by the Service Provider. However, we make reasonable efforts to ensure that the information displayed on the site is accurate, up-to-date, and reliable. In case of disagreements, Users are advised to contact us by email for further verification or clarification.

4.2.7. Nikana.gr's social networks, as well as the platform, serve solely as a means of promotion and information.

4.2.8. The platform displays content in the language that we deem most suitable for the User. The User has the option to change the display language at any time through the appropriate settings on the platform.

4.2.9. The platform is not responsible for interruptions or failure to deliver information or services by the Service Provider, but in practice, we voluntarily participate in negotiations between the Service Provider and the Guest to resolve issues and misunderstandings, all in the interest of providing a better User experience and respect for our Guests.

4.3. Accommodation Data and Responsibility for Accuracy

4.3.1. Information about accommodation units, prices, and availability is provided by Service Providers.

4.3.2. The platform cannot guarantee that all displayed data is always complete and accurate. Nevertheless, we take all reasonable measures to ensure that information about accommodation units, prices, and availability is as accurate as possible. Service Providers are regularly reminded of the importance of updating data, and Users are advised to contact our customer support for further information in case of doubts.

4.3.3. In case of disagreement or issues, the platform may participate in negotiations between the Guest and the Service Provider to resolve problems, but without legal obligation.

4.4. User Rights and Opportunities

4.4.1. The User may:

Search and compare accommodation units on the platform.
View the virtual guide and use other informative content available on the platform.
Become a Guest by booking an accommodation unit.
Depending on the reservation conditions, the Guest may be able to modify or cancel their reservation if they wish. To cancel or change a reservation, it is necessary to contact us via email at nikana@nikana.gr.

4.5. Rights and Responsibilities of the Platform

4.5.1. The platform reserves the right to:

The platform may modify or remove comments that are not in accordance with the usage rules or contain inappropriate content, at its discretion.
Publish user comments, reviews, and opinions on social networks, newsletters, or other channels controlled by the platform.
Use content uploaded by platform users on the site, on social media, in newsletters, special promotions, apps, or other channels owned, hosted, used, or controlled by Nikana.gr.

4.5.2. The Nikana.gr platform makes continuous efforts to improve the quality of information displayed, but it cannot always guarantee absolute accuracy or up-to-date content provided by Service Providers. Users are encouraged to use available channels for further verification before making a booking decision.

4.6. Age Limit

4.6.1. The Platform User must be over 16 years old to use the platform's services.

4.7. Comments and Reviews

4.7.1. Visitors to the platform can post opinions and comments about accommodation facilities to share their experiences with future Guests.

4.7.2. Booking through the platform is not a condition for leaving a comment or review.

4.7.3. Guest opinions, articles, and comments represent the personal views of their authors, and Nikana.gr is not responsible for their content.

4.8. Promotions and Prices

4.8.1. The platform makes efforts for Service Providers to offer the most favorable prices. We make reasonable efforts to ensure that price information is accurate and up-to-date, but we cannot guarantee that they are always the lowest on the market. Users are advised to contact us via email at nikana@nikana.gr if they have additional questions about the displayed prices.

4.9. Complaints and Requests

4.9.1. The Guest can file a complaint or request directly with the Service Provider or contact the platform's customer service via email at nikana@nikana.gr.

4.9.2. All data provided by the User or Guest to the Nikana.gr platform will be processed in accordance with the General Data Protection Regulation (GDPR). Nikana.gr uses personal data solely for processing complaints and requests, as well as for providing support to Guests. The User has the right to request access, correction, or deletion of their data, as well as to file an objection to data processing.

For more information about how we process data or to submit a request regarding your data, visit this link Privacy Policy.

4.10. Platform's Discretionary Rights

4.10.1. The platform reserves the right to:

Adjust the displayed information according to the User's language and preferences.
Modify platform functionality or content in accordance with our internal procedures.
Modify, reject, or remove opinions, articles, and comments.

4.11. Accuracy of Information Notice

The Nikana.gr platform is committed to providing high-quality service and accurate information to Users. Although we do not assume legal responsibility for the content provided by Service Providers, we make reasonable efforts to ensure that all information is as reliable and up-to-date as possible. Users are encouraged to use available resources for further verification and consultation.

5. Reservation Process

5.1. Inquiry

The Guest fills out an inquiry for the desired accommodation via the Nikana.gr platform. The inquiry must include accurate details about the stay period, number of guests, and any special requests. When submitting a reservation request, a User account is automatically created for the Guest.

5.2. Availability Confirmation

The inquiry is automatically forwarded to the Service Provider, who approves or declines the reservation as soon as possible. The approval or denial is automatically forwarded to the guest via email.

5.3. Offer and Proforma Invoice

If the reservation is approved, the guest automatically receives a proforma invoice for the advance payment. The proforma invoice includes:

Total price of the reservation
Information about the stay tax to be paid on-site
Payment schedule (advance amount and balance)
Payment terms and methods
Cancellation and refund conditions
Link to General Terms and Privacy Policy
Accommodation rules

The guest is required to carefully read the proforma invoice as well as the General Terms and Privacy Statement linked in the text of the proforma invoice.

5.4. Reservation and Advance Payment

The guest accepts the offer by making the advance payment in the amount specified in the proforma invoice. The advance serves to secure the reservation and is in accordance with the Service Provider's rules.

5.5. Providing Proof of Payment

After making the advance payment, the guest submits proof of payment (e.g., bank statement, payment receipt, or transfer control number). It is important that the proof is clearly legible and contains all relevant payment information.

5.6. Voucher and Reservation Confirmation

Upon receiving the proof of payment or when the payment is recorded in the Service Provider's or Nikana.gr's account, the guest is automatically sent a voucher. The voucher contains the following information:

Name of the reservation holder
Amount of the advance paid
Amount remaining to be paid
Payment schedule and method for the balance
Accommodation details (address, name, type of reserved room)
Contact details of the Service Provider
Stay dates and number of persons
Cancellation and no-show terms
Other relevant information

5.7. Payment of the Remaining Amount

The guest pays the remaining amount on the first day of arrival, on-site, or in accordance with the Service Provider's rules. This payment may be required in advance, depending on the agreement and rules with which the guest is familiar when the proforma invoice is sent.

5.8. Service Realization

The guest uses the booked accommodation according to the agreed conditions and rules stated in the voucher and offer.

5.9. Requests and Complaints

If the guest has a request or complaint upon arrival at the accommodation, they are obliged to contact the Service Provider directly. If the issue cannot be resolved, the guest may contact our Customer Service via email at nikana@nikana.gr. All complaints are handled according to the Service Provider's rules and the General Terms.

5.10. Feedback

After the stay, the platform contacts the guest via email to collect feedback on their experience. Feedback is used to improve service quality and transparency.

Note: The platform makes reasonable efforts to ensure the accuracy of information and clarity of the booking process. However, the guest is responsible for reviewing and understanding all details related to the booking. Rules for changes, cancellations, and refunds are located in the relevant sections of the General Terms.

Practical note: Our Customer Service team is dedicated to helping guests resolve any issues, providing support in cooperation with Service Providers. Our goal is to ensure the best possible experience for each Guest.

6. Contractual Relationship

6.1. When submitting a booking request via the Nikana.gr platform, your request is automatically forwarded to the Service Provider, who is responsible for processing your request. The Nikana.gr platform in this process acts solely as technical infrastructure and is not a contracting party.

6.2. Upon receiving the request, the Service Provider electronically confirms or declines the reservation. The Platform User automatically receives a notification via email about the status of their reservation. After confirmation, the platform system generates and sends the User payment instructions for the advance payment directly to the Service Provider.

6.3. By booking accommodation via the Nikana.gr platform, you enter into a direct (legally binding) contractual relationship with the Service Provider. The Nikana.gr platform has no legal relationship with the Guest regarding the provision of the reserved accommodation service.

6.4. All information about accommodation facilities, including amenities, rules, prices, availability, and cancellation terms, is provided by the Service Providers themselves. The Nikana.gr platform makes reasonable efforts to ensure that all information provided by Service Providers is accurate and up-to-date, but relies on the data provided by Service Providers.

6.5. Please note that updating information, such as text descriptions and lists of accommodation amenities, may take several hours. If you have questions regarding the accuracy or completeness of information, please contact our customer service at nikana@nikana.gr for additional information and clarification.

7. Submitting an Inquiry

7.1. If the User of the Platform cannot independently find and book accommodation that meets their requirements, they can contact our support team via email or by filling out the contact form on the site. Each inquiry should clearly contain the basic criteria that will allow the employees of the Nikana.gr platform to search for available options and provide appropriate suggestions. Basic parameters include: stay period, number of persons, age of children if traveling, approximate budget, preferred location, and any special requests (if any).

7.2. After the Guest selects the desired accommodation, an official booking request is created and automatically sent to the Service Provider of the chosen accommodation facility for availability confirmation.

9. Personal Data Protection

9.1. Voluntary Provision of Data

The Guest voluntarily provides their personal data, which is necessary for the realization of the requested service and mutual communication. Nikana.gr commits not to disclose the Guest's personal data outside the company or provide it to third parties, except for the purpose of realizing the requested service and in accordance with relevant laws.

9.2. Use of Personal Data for Information

The Guest consents to their personal data being used for sending notifications via newsletters, such as information about new products, services, and promotions of the platform. This type of communication is solely intended to improve the User experience and inform about relevant content on the platform. The Guest can unsubscribe from this type of communication at any time by clicking the unsubscribe link in any sent newsletter or by sending a request via email.

9.3. Rights Regarding Personal Data

The Guest has the following rights regarding their personal data:

Right of access: The Guest can request to review their personal data stored by the platform.
Right to correction: The Guest can request correction of inaccurate or incomplete data.
Right to deletion: The Guest can request the deletion of their data when it is no longer needed for the purposes for which it was collected.
Right to objection: The Guest can object to the processing of their data for specific purposes, including sending marketing notifications.

9.4. Transparency and Privacy

More information on privacy protection, cookie usage, and ways to contact us is available at the following link: https://nikana.gr/sr/uslovi-odredbe.

9.5. Data Security

Nikana.gr uses appropriate technical and organizational measures to ensure the security of personal data and protect them from unauthorized access, misuse, or loss.
Note: This section complies with GDPR regulations and provides the Guest with a clear notification about their rights and how we process and protect personal data.

10. Payments

10.1. Payment Method

10.1.1. All payments are generally made directly to the Service Provider, i.e., the accommodation owner or their designated representative.

10.1.2. Nikana.gr does not charge Guests any commission for accommodation reservations. The reservation service is charged solely by the accommodation provider.

10.1.3. In certain situations, to simplify operations or based on special agreements with service providers, Nikana.gr may temporarily receive an advance or full payment from the Guest. This amount is immediately forwarded to the service provider. These situations are rare and apply only with prior agreement with the service provider.

10.1.4. In all cases, Nikana.gr remains responsible only for charging its commission or advertising service directly from the accommodation owner, with no additional costs for the Guest.

10.2. Cancellation and Refund Policies

10.2.1. If the Guest cancels the accommodation reservation, the cancellation process will follow the accommodation provider's cancellation policy, as specified in the reservation confirmation and the terms and conditions of the reservation.

10.2.2. We recommend that the Guest carefully read sections 13 and 14 of these Terms for details on refunds.

10.3. Payment Methods

10.3.1. The reservation payment can be made via various available payment methods, including bank transfer, Western Union (WU), or other options depending on the policy of the service provider of the specific accommodation.

10.3.2. When paying via WU, the payer’s account is charged in euros (€) based on the proforma invoice. In the case of payment in a currency other than the euro, currency exchange differences may apply, which the Guest is responsible for.

10.4. Payment Dynamics

10.4.1. To confirm the reservation, the Guest pays an advance or the full amount (depending on the accommodation provider's policy) based on the proforma invoice provided.

10.4.2. The remaining balance of the reservation is to be paid by the Guest:

On the day of arrival, in cash or by card (if the accommodation accepts card payments).
Before arrival (the number of days before arrival is specified in the service provider’s policy) via WU, bank transfer, or any other method approved by the service provider.

10.5. Payment Notifications

10.5.1. The Guest will be notified about the advance payment amount and the payment method for the balance when the proforma invoice is sent.

10.5.2. If the Guest pays via bank transfer, they must immediately send a copy of the payment receipt or SWIFT to the Platform via email.

10.5.3. If the paid amount is not received by the service provider or the Platform by the arrival date, the Guest must provide proof of payment (SWIFT).

10.6. Guest Rights and Obligations

10.6.1. By making the payment for the reservation, the Guest confirms that they are aware of all the characteristics and conditions under which the accommodation unit is offered.

10.6.2. By making the payment, all specified conditions become legally binding for both the Guest and the Service Provider.

10.7. Liability Limitations

10.7.1. The Nikana.gr platform is not responsible for the availability of services confirmed after the option period for confirming the reservation has expired.

11. Content and Pricing of Rental Services

11.1.1. Prices published on the Nikana.gr website vary from property to property and are specifically highlighted with each accommodation unit.

11.1.2. Accommodation prices are expressed in euros (€).

11.1.3. Hotel accommodation prices include only those services described with the specific accommodation units.

11.1.4. Prices for private accommodation include daily rent of the accommodation unit, bed linens, an equipped kitchen or kitchenette with basic cookware and utensils (except when the rented room or unit does not have kitchen access), and the consumption of water and electricity.

11.2. Additional Services and Mandatory Supplements

11.2.1. Additional services are those provided in the accommodation unit but may not be included in the rental price (e.g., air conditioning, pet stay, meals, use of washing machine, boat rental, boat mooring).

11.2.2. The Guest may pay for additional services separately, provided they use them.

11.2.3. If the Nikana.gr platform has a price list for additional services, it will be published on the website.

11.2.4. Most additional services are paid by the Guest directly to the Service Provider, while some are paid at the time of reservation confirmation.

11.2.5. Some additional services may be mandatory (e.g., boat transfer to the property) and are paid on-site directly to the Service Provider.

11.3. Deposit and Payment Notifications

11.3.1. In rare cases, the Guest may be required to pay a cash deposit before their stay at the accommodation. The deposit serves as a security guarantee for the condition of the accommodation unit.

11.3.2. On the day of departure, the deposit is fully refunded after the service provider inspects the condition of the accommodation unit.

11.3.3. The Guest will be notified about all mandatory supplements, the exact amount of additional services, and any deposit at the latest when the proforma invoice is sent.

11.4. Price Changes

11.4.1. The service provider reserves the right to change the prices displayed on the website until the proforma invoice is sent.

11.4.2. By sending the proforma invoice, the service provider guarantees that the reserved accommodation is available at the price calculated in the invoice.

11.4.3. If the service provider lowers the accommodation price after the Guest has confirmed the reservation, the Guest is not entitled to the new, lower price.

11.5. Shorter Stays

11.5.1. For shorter stays (1 to 4 nights), the service provider may increase the base price of the accommodation (10%–50%).

11.5.2. The Guest will be notified of the surcharge amount in the detailed calculation and proforma invoice.

11.6. Promotions and Transparency

11.6.1. By using the Nikana.gr platform, Guests have the opportunity to obtain clear and detailed information about accommodation units, as well as support from the expert team throughout the booking process.

11.6.2. The platform makes efforts to ensure a transparent and user-friendly experience, but Guests are encouraged to carefully verify all information before making their final decision.

11.7. Call to Action

11.7.1. If you need more information about terms or have any questions regarding the booking process, please contact us via email at nikana@nikana.gr. Our team is available for any further information and clarifications.

12. Categorization and Description of Services

12.1. The description of accommodation units is based on the official categorization of the local tourist organization valid at the time of issuing the operating license.

12.2. Standards for accommodation, food, and other services may vary between destinations and from one accommodation to another and are not directly comparable. Information obtained through direct contact with the Nikana.gr platform employees or service providers does not bind Nikana.gr more than the information published on the website.

12.3. The room/apartment layout in a hotel, apartment accommodation, or campsite is determined by the reception or service provider. If the Guest has not specifically requested a particular accommodation unit, they will accept the room/apartment assigned on-site.

12.4. The Nikana.gr platform does not guarantee that the service provider will provide the appropriate kitchen utensils and cookware according to the number of persons. However, Guests can request missing utensils from the service provider on-site. If this service is not fulfilled, Guests may contact the Nikana.gr platform employees.

12.5. Guests will find a clean and tidy accommodation unit with fresh linens. The service of changing linens and providing and replacing towels varies from one accommodation to another. Some accommodations may not offer this service. Information about this service is available on the Nikana.gr website for each accommodation.

12.6. On the day of arrival, Guests may enter the accommodation after 14:00, while on the day of departure, they must leave the accommodation by 10:00-12:00 (depending on the accommodation). This is necessary to avoid overlapping stays between previous and new Guests and to allow the Service Provider enough time to prepare the accommodation unit for the next Guests. Information about the check-in and check-out times is provided to Guests in the proforma invoice.

12.7. The Guest will collect the key to the accommodation unit at the property or at the check-in address provided in the voucher or email, if different from the property address.

Note: All details about the services are provided based on information received from the Service Provider and may vary. The Nikana.gr platform makes reasonable efforts to ensure the accuracy and timeliness of this information, but does not guarantee its completeness.

13. Platform's Right to Make Changes and Cancellations

This provision is based on consumer protection laws, local regulations regarding the provision of tourist services, and other applicable laws. The Nikana.gr platform applies all relevant regulations to protect the rights of Guests.

13.1. Extraordinary Circumstances

The Nikana.gr platform may, in agreement with the Service Provider, propose changes to the reserved accommodation or cancel the booked capacities in full or in part if, before or during the vacation, extraordinary circumstances occur that cannot be avoided or eliminated, which, if known at the time of the accommodation’s listing and reservation, would have justified not posting the offer or accepting the reservation.

13.1.1. Definition of Extraordinary Circumstances

Extraordinary circumstances refer to events that are beyond the control of the Nikana.gr platform or the Service Provider, and which affect the execution of the agreed service. These circumstances include, but are not limited to:

Sanitary issues within the accommodation facility
Double bookings or system errors
Unexpected technical failures or accidents in the accommodation facility
Natural disasters, fires, or emergencies directly related to the specific accommodation

If the accommodation is unavailable due to sanitary issues (e.g., flooding in rooms or a plumbing failure), we will offer alternative accommodation of similar or higher quality, in agreement with the Guest.

13.2. Offering Alternative Accommodation

13.2.1. If the Nikana.gr platform or the Service Provider can offer the Guest alternative accommodation, the change of the reserved accommodation will only be made with the Guest's consent.

13.2.2. If the price of the alternative accommodation is lower, the Service Provider will refund the price difference. If the alternative accommodation is more expensive, the Service Provider will cover the price difference.

13.2.3. In the event that the Service Provider does not pay the price difference, the Nikana.gr platform will voluntarily reimburse the Guest for the price difference, all in order to provide a better Customer experience and respect for our Guests.

13.2.4. In cases where a change of accommodation is necessary, we make maximum efforts to ensure a favorable and quick resolution. Our priority is for Guests to enjoy an uninterrupted vacation, and our customer service team is dedicated to providing them with a pleasant and safe stay. If the alternative accommodation is not acceptable to the Guest, the advance payment will be refunded within 7 business days. Please note that additional costs, such as bank fees, are non-refundable. We work to resolve every problem or misunderstanding quickly and efficiently.

13.2.5. If a change of accommodation is necessary due to a double booking, the Guest will be informed immediately upon the occurrence of the issue. In this case, the proposed alternative accommodation may include a room in a higher quality facility or the same standard, with all the amenities the Guest originally reserved.

13.3. Guest's Right to Find Alternative Accommodation

13.3.1. If the Guest finds alternative accommodation themselves, the original Service Provider is obliged to refund the entire amount previously paid for the reservation.

13.3.2. If the price of the alternative accommodation is higher than the amount of the original reservation, the Service Provider may, but is not obliged to, compensate for the price difference.

13.4. Obligation to Inform About Changes or Cancellations

The Nikana.gr platform is obliged to inform Guests who have confirmed their reservation with an advance payment about any changes or cancellations as soon as the extraordinary circumstances arise.

13.4.1. If the Nikana.gr platform is unable to provide alternative accommodation, and the Service Provider refuses to refund the reservation amount to the Guest, the Nikana.gr platform will, at its own expense, refund the paid reservation amount to the Guest, but the Guest will not be entitled to compensation for additional costs related to the reservation (e.g., bank fees).

13.5. Limitation of Application of This Provision

This provision applies only if the extraordinary circumstances are not a result of force majeure and are strictly related to the reserved accommodation. For changes or cancellations caused by force majeure, the provisions of Article 15, Paragraph 1 of the General Terms apply.

13.6. Contact for Assistance

For any questions, misunderstandings, or additional information regarding the process of changing or cancelling a reservation, the Guest can contact our customer service team via email at nikana@nikana.gr. Our goal is to provide every Guest with support and ensure the best possible solution.

Note: In case of misunderstandings, our goal is to find a solution that is most favorable for the Guest, including providing alternative accommodation or refunding the paid amount. For example, the alternative accommodation may include a higher standard or additional amenities at no extra cost to the Guest.

14. Guest's Right to Change and Cancel

14.1. Changes to Reservations

14.1.1. The Guest can only change an already defined reservation with the consent of the Service Provider. Changes may include the reservation holder, dates, number of people, age structure, type of basic or additional services, and payment dynamics. The request for a change should be submitted in writing via email at nikana@nikana.gr.

14.1.2. Changes to parameters after the service has started are not possible.

14.1.3. If the date is changed, the new date must be within the same season as the original one. Otherwise, the change will be considered a cancellation, subject to the cancellation fees specified in Paragraph 14.2.3.

14.1.4. If the Service Provider does not agree to the change, the requested change will be considered a cancellation, subject to the cancellation fees specified in Paragraph 14.2.3.

14.2. Cancellation of Reservation

14.2.1. A Guest who wants to cancel a reservation must do so in writing via email at nikana@nikana.gr.

14.2.2. The date of receipt of the written cancellation notice is the basis for calculating cancellation fees.

14.2.3. Free cancellation is only possible for specifically marked private accommodation properties, according to the applicable terms (30 or more days before arrival), with the retention of the full amount of administrative costs for the refund of the advance. Administrative costs depend on the bank and can be up to €100, for which neither Nikana.gr nor the Service Provider are responsible.

14.2.4. If the cancellation occurs later or in the event of a Guest's no-show at the accommodation, the advance or remaining amount will not be refunded.

14.2.5. If the Guest cancels only part of the reserved units, the cancellation fees will be calculated for the cancelled units, while the remaining advance will be transferred to the other units.

14.2.6. Cancellation terms and cancellation fees apply regardless of the reasons or causes for the Guest's cancellation of the accommodation.

14.3. Special Cases of Cancellations and Changes

14.3.1. If the Guest informs that they will arrive later than originally planned, the Service Provider reserves the right to charge the full amount of the reservation.

14.3.2. Replacing the reserved unit with another unit from a different owner is considered a cancellation, and cancellation fees apply. The Service Provider may, but is not obligated, to transfer the advance payment to the new owner at the Guest's request.

14.3.3. If actual cancellation costs exceed the previously defined amounts, the Nikana.gr platform and the Service Provider reserve the right to charge actual costs.

14.3.4. The Service Provider will refund the amount the Guest is entitled to within 30 days from the cancellation date.

14.3.5. This applies unless the Service Provider specifies different terms, which will be displayed on the platform's pages and in the proforma invoice.

14.3.6. Late Arrival and Early Departure

If the Guest arrives later than the reserved dates or leaves earlier than the reserved period, the Service Provider reserves the right to charge the full amount for the entire reserved period. The Service Provider is not obliged to refund the amount for unused days or any portion of unused days.

This provision applies according to the Service Provider's rules, which reserves the right to charge the full amount for the entire reserved period if the Guest arrives late or leaves earlier than the agreed dates. The rules for late arrival or early departure are clearly stated in the General Terms, on the accommodation property page, or in the proforma invoice. The Guest is obliged to inform the Service Provider in advance about a late arrival, to avoid a situation where the reservation might be canceled according to the Service Provider's rules.

This policy ensures fair compensation for the Service Provider due to blocking the dates for other potential Guests and ensures the stability of the accommodation's business.

14.4. Right to Transfer Reservation

14.4.1. If the Guest finds another User for their reservation, it is possible to make changes to the reservation details. In this case, the advance will not be lost but will be transferred to the new User.

15. Platform's Obligations

15.1. The Nikana.gr platform is not responsible for the fulfillment of services by Service Providers, as the Guest enters into a direct contractual relationship with the accommodation Service Provider. However, the platform's employees voluntarily provide maximum support and act as intermediaries between the Guest and the Service Provider in case of misunderstandings or problems, all with the aim of resolving the situation in accordance with good business practices in tourism.

15.1.1. Mediation includes:

Contacting the Service Provider on behalf of the Guest to resolve issues,
Providing advice or information to the Guest regarding a specific issue,
Facilitating communication to find the best possible solution for all parties.

Note: All support provided by the employees on the Nikana.gr platform is voluntary and conducted according to best practices but does not constitute a legal obligation for the Platform.

15.2. The Service Provider is obliged to ensure that the Guest receives all the reserved services. If the agreed services or any part of them are not provided, the Service Provider is responsible to the Guest.

Advice: In case of problems with the provision of the contracted service, Guests are advised to contact the Service Provider immediately. If the Service Provider does not respond to the issue or complaint in a reasonable time, the Guest can contact our team at nikana@nikana.gr, where our employees will mediate to resolve the situation in the Guest's best interest.

15.3. Communication and Support:

The Guest can contact our team at nikana@nikana.gr for any questions, misunderstandings, or additional information regarding the reservation. Our team makes every effort to facilitate communication with the Service Provider and assist in resolving the situation but is not responsible for the execution of the service itself.

16. Guest's Responsibilities

16.1. Contact and Reservation Information

16.1.1. The User of the Platform is required to accurately enter all their contact details so that the employees of the Nikana.gr platform and/or the Service Provider can provide relevant information about the reservation and, if necessary, contact the User.

16.1.2. When a User of the Platform makes a reservation, they accept the rules displayed during the booking process by the Service Provider.

16.1.3. Cancellation policies and all other rules (such as age restrictions, additional beds, breakfast, pets, etc.) can be found on the accommodation property page during the reservation process.

16.2. Preparation for Travel and Arrival at the Accommodation

16.2.1. The Guest is required to:

Have valid travel documents for all group members, including children and pets.
Comply with the customs and foreign exchange regulations of the Hellenic Republic and the countries they transit through during the trip.
Check the visa requirements for entering Greece or transit countries.

16.2.2. The Guest presents the voucher with the exact number of people and the type of services reserved to the Service Provider upon arrival at the accommodation unit.

16.2.3. In case of any uncertainties or additional questions, the Guest can contact our team via email at nikana@nikana.gr for support and additional information.

16.3. Payment and Use of Accommodation

16.3.1. The Guest is required to:

Pay the outstanding balance of the reservation and additional services (if used) on the day of arrival.
Adhere to the registered number of persons and pets. Pets that were not previously declared or changes in the number of persons may result in additional charges or denial of service.
Comply with the house rules of the accommodation facility.

16.4. Guest's Responsibility

16.4.1. The Guest is responsible for compensating any damage caused to the accommodation facility during their stay.

16.4.2. The Guest is obliged to report specific needs (allergies, disabilities, special dietary conditions) at the time of booking.

16.5. Safety and Limitations of Liability

16.5.1. The Service Provider is not considered responsible for any loss, damage, injury, or accident that the Guest may experience, except in cases of proven negligence.

16.5.2. Guests are advised to secure their valuables and use safes where available.

16.5.3. In case of emergencies or misunderstandings during the stay, the Guest can contact our team via email at nikana@nikana.gr so we can assist in resolving the issue by mediating with the Service Provider.

16.6. Personal Data

16.6.1. The person making the reservation is responsible for the accuracy of the provided information and obtaining consent from all travel companions for sharing their personal data.

17. Communication with the Service Provider

17.1. The Nikana.gr platform may mediate communication between the User and the Service Provider to facilitate the reservation process and resolve any questions or issues. However, Nikana.gr is not responsible for the travel experience or for the actions or omissions of the Service Provider.

17.2. If the User directly contacts the Service Provider during any stage of the reservation process, the Nikana.gr platform cannot guarantee that the Service Provider will respond to messages or fulfill the User's requests outside of communication conducted through the employees of the Nikana.gr platform.

17.3. For assistance in communication with the Service Provider, Users are encouraged to use official communication channels to ensure the accuracy of information and the efficiency of responses. Our team is available via email at nikana@nikana.gr.

17.4. The platform keeps a record of communication made through official channels. This record may be useful in resolving any misunderstandings between the User and the Service Provider, further ensuring support and protection of Guests' rights.

Note: If the User does not receive a response from the Service Provider within a reasonable time, our team will, at the User's request, contact the Service Provider on their behalf to assist in resolving the situation in the best possible way.

18. Requests Related to Accessible Services for Persons with Disabilities

18.1. Nikana.gr strives to provide all available information to Users who have specific requests regarding services adapted for persons with disabilities.

18.2. If information about the accessibility of the accommodation is not available on our Platform or if it is not detailed enough, our team is available to provide Users with all the information we have. Users can contact our team via email at nikana@nikana.gr.

18.3. If additional information is not available to our team, we recommend that Users contact the Service Provider directly to obtain the most accurate and detailed data. At the User's request, our team will provide the contact information of the Service Provider.

18.4. Nikana.gr strives to facilitate communication and provide support to Users according to the available data. However, we do not take responsibility for the accuracy of information not part of the content published on the Platform.

18.5. Users with specific requests are advised to clearly define their needs when making inquiries or reservation requests. This allows for more precise communication between the Service Provider and the User to ensure adequate understanding and agreement on specific conditions.

Note: The issue of accommodation accessibility for persons with disabilities is very important but also delicate. Nikana.gr makes efforts to collect and provide all relevant information, but advice or information not explicitly stated on the Platform requires further clarification with the Service Provider. We recommend that Users communicate directly with Service Providers regarding details that may affect their specific needs.

19. Additional Services: Travel Health Insurance and Road Assistance

19.1. Travel Health Insurance

19.1.1. The Guest can purchase insurance by filling out the form available on our Platform. After submitting the request, our team forwards the details to the insurance company, and the User receives payment instructions directly from the insurance company.

19.1.2. The Guest is responsible for reviewing the insurance policy documentation to become familiar with all terms and additional information.

19.1.3. These General Terms do not apply to insurance. Nikana.gr is not responsible for the content, terms, or execution of the insurance service, as the insurance company is solely responsible for providing the service.

19.2. Road Assistance

19.2.1. Users wishing to purchase a road assistance package through our recommendation will receive a link or advice to visit the website of the company providing road assistance and directly select and purchase the package that best suits their needs.

19.2.2. Before paying for a road assistance package, the User is advised to carefully review the terms and conditions of the service provided by the company offering road assistance.

19.2.3. These General Terms do not apply to road assistance services. Nikana.gr does not take responsibility for the quality, execution, or terms of the road assistance service provided by the company.

20. Luggage

20.1. The Guest is responsible for their luggage during travel and stay. We recommend that Guests consider luggage insurance from an authorized insurance company.

20.2. Nikana.gr is not responsible for the loss, damage, or theft of luggage. In such cases, Guests are required to report the issue to the relevant authorities or the Service Provider.

21. Resolving Complaints

21.1. Complaints Regarding the Nikana.gr Platform

21.1.1. The Guest has the right to file a complaint regarding the operation of the Platform, technical difficulties, information availability, or other services we provide.

21.1.2. The Nikana.gr platform is not responsible for services that the Guest has not previously booked through Nikana.gr.

21.1.3. Complaints can be submitted via email to nikana@nikana.gr.

21.1.4. Our team will make an effort to respond to the complaint within a reasonable timeframe, in accordance with applicable consumer protection laws.

21.2. Complaints Regarding Accommodation Services

21.2.1. The Guest is required to submit all complaints regarding accommodation services directly to the Service Provider.

21.2.2. We recommend that complaints be submitted as soon as the issue is noticed, ideally on the first day of the stay or in the first half of the stay, to allow for timely resolution while the Guest is staying at the accommodation.

21.2.3. If the Service Provider does not adequately respond to the complaint or if the Guest believes the complaint has not been properly resolved, our team is available via email at nikana@nikana.gr to assist with communication with the Service Provider.

21.2.4. Please note that the Nikana.gr platform is not responsible for the provision of accommodation services and cannot guarantee the resolution of complaints related to the Service Provider. However, our team will do everything in our power to facilitate the resolution of disagreements between the Guest and the Service Provider.

21.3. General Provisions

21.3.1. Nikana.gr is not responsible for the operation of shops, restaurants, or other facilities near the accommodation, as these facilities are not managed by the Platform.

21.3.2. Complaints can be submitted via email, phone, or in person at our office in Potos. Complaints sent via social media messages will not be considered due to limitations in tracking those channels.

21.3.3. Complaints submitted after the stay will be reviewed, but please note that the possibilities for resolving the issue are significantly limited in such cases.

If a User of the Platform, or a Guest of the accommodation who made the reservation through Nikana.gr, has a request or complaint, they can contact our customer service team via email at nikana@nikana.gr.

To provide support as quickly as possible, we ask the Guest to provide the following information:

The voucher number received during the reservation,
Contact details and email address used for the reservation,
A brief description of the problem, including the proposed solution the Guest expects,
Additional documentation that may help resolve the complaint (e.g., bank statement, photos, receipts).

Our priority is to resolve disputes directly and efficiently, providing the best possible support to our Users within a reasonable timeframe. All complaints will be handled in accordance with applicable laws and consumer protection standards.

22. Final Provisions

22.1. Force Majeure

22.1.1. Services reserved through Nikana.gr may be affected by force majeure circumstances, including but not limited to war, unrest, natural disasters (fires, floods, earthquakes), and other emergencies that are beyond the control of the Service Provider. In such cases, the accommodation Service Provider reserves the right not to refund the advance payment, in accordance with applicable laws and regulations.

22.1.2. In force majeure situations, Nikana.gr cannot guarantee the refund of the advance or any other amount paid, even if the funds were temporarily deposited into our account before being forwarded to the Service Provider. Our team will, within our capabilities, strive to provide support in communication with the Service Provider.

22.2. Price Changes

22.2.1. All prices displayed on Nikana.gr are entered exclusively by Service Providers and are subject to change without prior notice.

22.2.2. Although we strive to ensure the accuracy of information, technical or administrative errors may occur. Nikana.gr is not responsible for price changes or display errors resulting from the entries of the Service Providers.

22.2.3. If the Guest notices a price error after confirming the reservation, our team will, in accordance with good business practices, mediate with the Service Provider to find a solution. However, the final responsibility for the accuracy of prices remains with the Service Provider.

22.3. Platform's Rights

22.3.1. Nikana.gr reserves the right to change the content of the site, technical terms of use, and available services without prior notice to the User.

22.4. Disclaimer

22.4.1. Nikana.gr is not responsible for any direct or indirect damage arising from the use of the Platform.

22.4.2. Due to possible interruptions, technical difficulties, or unforeseen circumstances, access to the site is provided on an "as is" and "as available" basis.

22.5. Allowed Use of the Platform

22.5.1. Our services are intended solely for personal and non-commercial use.

22.5.2. The resale, use, copying, tracking (including automated tools like spiders and scrapers), display, downloading, or reproduction of any content available on the site for commercial or competitive activities is prohibited.

22.6. User Reviews

22.6.1. When a User submits a review on the Platform, they confirm the following:

The review is truthful, accurate, and reflects personal experience.
The review does not contain malicious software, viruses, or other potentially harmful content.
The User has the right to share the review with Nikana.gr and agrees that it may be used for marketing and promotional purposes.

22.6.2. Nikana.gr reserves the right to use the review in accordance with copyright laws, unless the User explicitly requests that we stop using it.

22.6.3. Nikana.gr has the discretionary right to modify, refuse, or remove reviews it considers inappropriate, false, or in violation of the Platform's rules.

23. Jurisdiction

23.1. In case of any dispute related to the use of the Nikana.gr Platform or reservation services, the parties will first attempt to resolve the dispute amicably, through mutual agreement or mediation, in accordance with the applicable laws of the Hellenic Republic.

23.2. If peaceful resolution is not possible, all legal disputes will be resolved exclusively by the competent court in Thessaloniki, Greece.

23.3. All relations between the User and the Platform not explicitly defined in these General Terms are subject to the applicable laws of the Hellenic Republic.

The general terms and conditions