Welcome! In order to ensure a pleasant stay for you and to eliminate any possible misunderstandings, please acquaint yourself with the house rules and terms of stay in private accommodation.

House rules are determined by the owner/host of the accommodation and apply to the stay in the selected accommodation unit. The agency does not determine the content of the house rules, but forwards them to guests for timely information on the rules of stay.

The house rules are provided to the guest with the voucher, or after the confirmation and payment of the reservation. Please familiarize yourself with the rules before arriving at the accommodation, so that your stay can proceed pleasantly, peacefully, and without misunderstandings.

By entering the accommodation unit and starting to use the accommodation, it is considered that the guest is familiar with the house rules of the property and accepts the obligation to respect them during their stay.

House rules exist to ensure that the stay of all guests is pleasant, peaceful, and without misunderstandings.

• In case of serious or repeated violation of the rules, the owner/host of the accommodation may, in accordance with the terms of stay and applicable regulations, take appropriate measures, including an early termination of the stay.

The accommodation unit is used purposefully, carefully, and responsibly, and the guest is expected to hand it over in a neat and undamaged condition upon departure.

1. OWNER/HOST OBLIGATIONS

The owner/host is obliged to provide the guest with the accommodation unit in accordance with the agreed conditions, price, term, and description from the offer.

The accommodation unit should be ready for the guest’s arrival no later than the time indicated on the voucher, except in cases of different agreements or extraordinary circumstances.

If for justified reasons it is not possible to provide the initially reserved accommodation unit, the owner/host is obliged to, in cooperation with the agency when applicable, offer an appropriate solution in accordance with the reservation conditions and applicable regulations.

The owner/host is responsible for providing the services listed in the offer or on the voucher, such as changing towels and bed linen, cleaning, hygiene products, and other services, if included in the reservation.

• During the stay, for information and assistance regarding the accommodation, the guest should contact the host, reception, or the contact person indicated on the voucher.

2. CHECK-IN\, DOCUMENTS\, AND ACCESS TO ACCOMMODATION

Upon arrival, guests are required to present their travel documents and voucher for the mandatory registration of stay in accordance with the regulations of the country where the accommodation is located.

• Documents are kept only for the time necessary to enter the data into the prescribed records or registration system.

The remaining amount for accommodation, residence, environmental, or other local taxes, if not previously paid, must be settled upon check-in or within the specified period in the reservation terms.

If agreed in advance, the guest should deposit a security deposit upon arrival.

• The deposit serves as a guarantee for any damage and is returned upon check-out, after inspecting the condition of the accommodation unit, provided that no damage or outstanding obligation is found.

3. CHECK-IN AND CHECK-OUT TIMES

The check-in and check-out times are indicated on the voucher or in the reservation terms.

The guest is required to respect the scheduled arrival and departure times.

• In case of delays in arrival, the guest must promptly inform the host, reception, or contact person indicated on the voucher to ensure that the reservation remains valid and to avoid misunderstandings.

On the day of departure, the guest must vacate the accommodation unit at the scheduled time, unless a later departure has been agreed with the host in advance.

4. USE OF ACCOMMODATION UNIT

The accommodation unit may only be used by persons listed in the reservation and registered as guests.

It is not allowed for individuals who are not registered as guests to stay, sleep, or use the resources of the accommodation.

• If unauthorized persons are found staying, the owner/host may request that they leave the premises, and in cases of serious rule violations, additional measures may be taken in accordance with the terms of stay.

The guest is expected to use the accommodation responsibly, purposefully, and in accordance with the property rules.

• The accommodation unit must not be used for activities that are not in line with its purpose, including organizing parties, celebrations, commercial activities, or any other unauthorized actions.

5. VISITORS AND UNREGISTERED PERSONS

Visits by individuals who are not registered guests are only possible if they comply with the property rules and with prior notice or approval from the host.

• In properties with common areas such as reception, lobby, courtyard, or bar, socializing with non-guests may only be allowed in those areas if the property rules permit.
• In private studios, apartments, and properties without common areas, visits must be announced in advance to the host and approved.

Overnight stays or full-day stays by individuals not registered as guests are not allowed.

6. QUIETNESS\, REST\, AND NOISE

We kindly ask guests to respect the peace of other guests, neighbors, and hosts. In Greece, afternoon and nighttime rest are an important part of daily life, and in some periods, they are also legally regulated. The usual rest hours are:

• 3:00 PM – 5:30 PM
• 11:00 PM – 7:00 AM

During these hours, guests are requested to avoid loud conversations, music, shouting, door slamming, furniture moving, and other activities that may disturb the peace in the property or neighborhood.

• Terraces and balconies should only be used for quiet activities during rest hours, as sound easily travels to neighboring accommodation units and surrounding properties.
• Parents and guardians of minors are responsible for ensuring that children engage in quiet activities during rest hours.

In cases of serious or repeated disturbance of the peace, the owner/host may warn the guest, and if necessary, take further measures in accordance with the terms of stay.

7. PRIVACY OF THE ACCOMMODATION UNIT

The host respects the privacy of guests during their stay. In the absence of the guest, the host does not have the right to enter the rented accommodation unit, except in special circumstances when entry is necessary to prevent danger, damage, leaks, fires, or other emergencies.

If such entry is necessary, the host is required to inform the guest at their next contact.

If cleaning, towel replacement, or maintenance services are included in the offer, the property staff may enter the accommodation unit at the scheduled times for those services.

• If guests do not wish for staff to enter at a certain time, they must inform the host or reception in a timely manner.

In cases of justified suspicion of damage, malfunction, or violation of property rules, the guest must allow the host to inspect the accommodation unit, with prior notice whenever possible.

8. CLEANLINESS AND MAINTENANCE

Cleaning services, towel and bed linen replacement, if included, are specified in the offer, voucher, or accommodation information.

If regular cleaning is not included or is only scheduled for certain times, the guest is responsible for basic cleanliness and tidiness of the accommodation unit during their stay.

We kindly ask guests to dispose of waste only in designated areas, in closed bags, to maintain hygiene and prevent insect infestation.

• It is not allowed to throw waste into toilets, sinks, hallways, courtyards, in front of the property, or in other areas not designated for waste disposal.
• In accommodations in Greece, due to specific plumbing systems, it is not allowed to flush toilet paper, wet wipes, sanitary pads, or other waste down the toilet. Guests are requested to use the dedicated waste bin if such a rule is specified in the property.

9. INVENTORY\, EQUIPMENT\, AND FURNITURE

We kindly ask guests to handle the furniture, appliances, utensils, textiles, interior and exterior equipment, and common areas with care.

Inventory intended for indoor use, including towels, bed linen, blankets, dishes, kitchen appliances, and other inventory, must not be taken out of the accommodation unit.

• Towels, bed linen, and other textiles from the accommodation unit are not intended for the beach, pool, or outdoor use unless otherwise indicated.

Moving furniture from one room to another, taking furniture outside, drilling walls, or any action that could permanently damage walls, floors, furniture, or equipment is not allowed.

Guests are requested to prevent stains on linen, mattresses, towels, and other textiles caused by food, drinks, oil, sunscreen lotions, paint, urine, or other substances.

• Any stains or damage must be promptly reported to the host to enable timely cleaning or repairs.

Equipment and devices not listed in the offer, such as a barbecue, garage, parking space, washing machine, additional appliances, or other amenities, can only be used with the host’s consent.

10. ELECTRICAL APPLIANCES\, AIR CONDITIONING\, AND WATER

We kindly ask guests to use electrical energy and water rationally. The air conditioning should only be used when doors and windows are closed. Leaving the air conditioning on while the guest is not in the accommodation unit is not allowed, unless otherwise specified by the property rules. Upon leaving the accommodation unit, the guest must:

• turn off the air conditioning;
• turn off lights;
• turn off kitchen and other electrical appliances;
• close taps;
• close windows and balcony doors;
• check that the entrance door is locked.

Due to the rational use of water, activities such as cooling drinks, watermelons, or other foods under a running tap, washing cars, or other activities that result in high water consumption are not allowed without the host’s consent.

• Due to high temperatures, guests are advised not to leave phones, laptops, external batteries, and other devices charging unattended, especially not on beds, linen, furniture, or other flammable surfaces.

It is not allowed to bring in or use additional devices for food preparation, heating, cooling, or ventilation, such as hot plates, heaters, fans, and similar appliances, without prior permission from the host.

11. PETS

Pets are allowed only in accommodations where this is specifically indicated and only with prior notice and approval at the time of booking.

• Bringing a pet without prior notice and the host’s consent is not allowed.

The guest is responsible for the behavior of the pet and for any potential damage caused by the pet.

• The guest must ensure that the pet does not disturb other guests, walk on furniture, or cause damage to the accommodation unit, common areas, or the property surroundings.
• The guest must promptly clean up the pet’s waste in the accommodation unit, courtyard, immediate vicinity of the property, and other public or shared areas.

If it has been agreed that the pet stays exclusively outside the accommodation unit, keeping the pet indoors is not allowed.

12. BELONGINGS AND VALUABLES

Guests are responsible for their personal belongings, money, documents, and valuables. If the property offers a safe, it is recommended that guests keep valuables, money, and documents in the safe, following the property rules.

• The owner/host is not responsible for the disappearance of items that were not entrusted for safekeeping or were not used in accordance with the property rules.

Before leaving the accommodation, the guest must ensure that all personal belongings are taken. Sending forgotten items afterwards is only possible if they are found and if the guest and host agree on the method and cost of shipping.

13. COMPLAINTS\, MALFUNCTIONS\, AND CLAIMS

If a guest notices a malfunction, deficiency, fault, or problem related to the accommodation during their stay, they are required to report it immediately to the host, reception, or the contact person indicated on the voucher.

• If the problem is not resolved promptly or the guest cannot reach the host, they should inform the agency to attempt finding a suitable solution during the stay.

Complaints should be reported immediately upon noticing a problem, as only then can the situation be assessed on the spot and potential service corrections be made.

• Subsequent complaints, especially those submitted on the day of departure or after the end of the stay, may be limited in processing if the problem was not reported during the stay and there was no opportunity to check or address it in time.

14. PROHIBITED ITEMS AND UNAUTHORIZED ACTIVITIES

It is not allowed to bring items, substances, or materials that are legally prohibited or may endanger the safety of people and property into the accommodation unit, including weapons, flammable and explosive materials, hazardous chemicals, and substances with strong or unpleasant odors.

Using the accommodation unit for any illegal activities, activities that disturb public order and peace, or activities that are not in line with the purpose of the accommodation is not allowed. Organizing parties, celebrations, or larger gatherings without prior consent from the host is not permitted.

15. DAMAGE AND GUEST LIABILITY

Any damage, breakage, destruction, or irregularity must be reported to the host immediately upon discovery to prevent further damage and allow for timely repairs.

The guest is responsible for any damage caused by them, their companions, children, pets, or visitors to the accommodation unit, furniture, equipment, inventory, common areas, or the host’s property.

• If the guest intentionally or unintentionally causes damage or breakage, they are required to cover the costs of repair, replacement, or cleaning, in accordance with the host’s assessment and the applicable rules.

The accommodation unit must be handed over on the day of departure in a neat and undamaged condition, approximately as it was found upon arrival, considering the normal use during the stay.

16. EARLY TERMINATION OF STAY

In case of serious or repeated violations of the house rules, disturbance of peace, endangerment of safety, bringing in unauthorized items, allowing unregistered persons, causing damage, unauthorized use of the accommodation, or other actions not in line with the property rules, the owner/host may take appropriate measures in accordance with the terms of stay and applicable regulations.

• Such measures may include a warning, a request to immediately rectify the misconduct, compensation for damages, or, in severe cases, an early termination of the stay.

In the event of an early termination of the stay due to a breach of the house rules, the guest is not entitled to a refund for the unused portion of the stay, unless otherwise specified in the reservation terms or applicable regulations.

17. FINAL NOTES

The guest is considered to be familiar with the house rules of the property and accepts the obligation to respect them during their stay.

• For any questions, doubts, or assistance during the stay, guests can contact the host, reception, contact person indicated on the voucher, or the agency.

Any disputes that cannot be resolved through mutual agreement will be settled in accordance with the applicable regulations of the country where the accommodation is located, or before the competent authorities.

Thank you for respecting the house rules and contributing to a pleasant stay for all guests. We wish you a beautiful and enjoyable vacation!